Terms of Business Trading Agreement (BTA) between ‘Customer’ and The Handy Family Cleaning Company (THFCC)​. All business transactions between THFCC and the Customer shall be governed by our billing documentation and this BTA.

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A. Miscellaneous

1.    This BTA alongside our billing letter forms and constitutes the whole Agreement between the Customer and THFCC and cannot be amended unless agreed in writing by THFCC and the Customer. If a court finds any clause unenforceable then the remainder of the BTA shall remain workable and intact.

2.    The whole BTA shall be interpreted in accordance with the law of the country the service is provided in and any disputes shall be resolved by the courts of that

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B. Service & Remittance

1.      This BTA shall commence on the day of the first clean unless the customer exercises their right to cancellation as described in section G, and shall comprise access to THFCC’S database of (vetted for introduction) cleaners and the services set out at section E. If THFCC considers it necessary to make variations in the service supply, THFCC reserves the right to make these variations as it sees fit. All cleaners available for introduction shall be vetted using all reasonable endeavours to an extent that THFCC considers fit in its sole discretion.

2.    The amounts payable by the Customer to THFCC shall be set out in the billing amount payable by the Customer to THFCC via bank transfer which shall specify any additional charges and one-off payments.

3.    Payment to THFCC shall be made by way of an advance payment via bank transfer, at a rate determined by the package and additional services selected.

4.    Responsibility for all payments to THFCC shall at all times remain with the Customer. All payments to the cleaner shall be made by THFCC.

5.    If the BTA is terminated lawfully in accordance with section G, all payments to THFCC shall.

6.    Cancellations or changes by the customer must be made with the minimum of 48 hours notice or the customer will incur a 50% charge for their clean.

7.    If for any reason the Customer continues to pay THFCC following termination, THFCC reserves the right to charge a reasonable administration fee for overpayment.

8.    THFCC reserves the right to claim interest at market rates for overdue payments.

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C. Insurance Cover

All THFCC cleaners whose services are used by the Customer will be covered primarily by the Customer’s own insurance policies and as a contingency, covered by THFCC’s Public Liability policy.

The policy covers damage or loss on an indemnity basis provided that the damage or loss in each event is greater than £100 and the policy does not cover possession

or property theft. Spills are not covered.

It is the customer’s responsibility to make sure all expensive items are removed or locked away as THFCC will not be responsible for damage to items if the clean has been booked and paid. Damage to items is at your own personal risk.

THFCC accepts no liability for insurance unless the fee has been paid to THFCC in advance.

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D. Liability Exclusion

1.    To the extent that such exclusions are allowed at law and accepting claims for

bodily injury or death due to negligence on the part of THFCC, their employees or

any introduced cleaner, THFCC does not accept any responsibility for any type of damage or loss to the Customer or the Customer’s goods or premises even if the

terms of the BTA are breached by a THFCC employee, (or the introduced cleaner) whether willfully or negligently, in contract or in delict, in breach of express or

implied terms which includes omission of duty by THFCC or its introduced.

2.    THFCC accepts no liability for any failure of service in any way relating to this

BTA including ‘acts of god’.

3.    THFCC will not be held liable to carry out unfinished tasks, nor will it incur

liability for not carrying out terms of this BTA if the Customer is in breach of any obligation to THFCC. The Customer must give reasonable time to allow THFCC

to put right any breach. THFCC shall have the right to terminate the agreement if unable to put right the breach. In such an instance, THFCC shall have the same action or redress against the Customer as if it were the Customer that was in

breach enabling THFCC to terminate the agreement.

4.    The ownership and responsibility for the return of Customer keys remains

between the customer and the area manager. THFCC cannot accept any

responsibility.

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E. THFCC Shall:

1.    Advertise for

2.    Interview cleaners in their own

3.    Reference, DBS and ID check

4.    Check that the cleaner is eligible to work legally in the UK.

5.    Provide the most suitable cleaner to the Customer.

6.    When requested, arrange for a replacement cleaner if the usual cleaner is on holiday, poorly or if the Customer is unhappy with the cleaner.

7.    Use reasonable endeavour to provide a prompt reply service to issues or questions raised by the Customer when required.

8.    Comply within the terms of the law at all times.

9.    Provide insurance cover as detailed elsewhere.

10.    Occasionally THFCC may take photos to show before and after a clean. These images may be used occasionally to encourage people to use The Handy Family Cleaning Company any pictures will not include faces, pictures or anything which may relate the photograph to them.

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F. The Customer Shall:

1.    Notify THFCC of any amendments to the times or daily schedules.

2.    Take ownership of the arrangement of work direction, periods & tasks, providing clear work requests.

3.    Provide two full day’s period of notice to the THFCC of any amendments to existing work arrangements, including that of requesting a replacement cleaner.

4.    Should customers have CCTV inside individual rooms in their home please make sure you inform THFCC so we can ensure our cleaners are made aware in order to follow, respect and protect their individual privacy.

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G. Agreement Termination

1. Customers must provide THFCC with 2 days notice if they wish to cease utilising THFCC services and where possible allow the area manager to conduct an termination interview to allow us feedback enabling us to improve our services.

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PLEASE NOTE THAT ALL BOOKINGS ARE APPROXIMATE. YOUR CLEANER IS ALLOCATED UP TO 60 MINUTES TO ARRIVE, THIS IS TO ENSURE THAT ANY DELAYS CAUSED BY TRAFFIC OR IF A CLEAN RUNS OVER, ARE TAKEN INTO CONSIDERATION. SO FOR EXAMPLE IF YOU HAVE BOOKED A CLEAN FOR 9AM YOUR CLEANING MAIDS WILL ARRIVE BETWEEN THE HOURS OF 9AM-10AM.